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Personnel office updates customer services

Military Personnel Section Customer Support Technician Senior Airman Brittany Basinger provides customer service to Senior Master Sgt. Theodore Clark during the regularly scheduled drill at the 120th Airlift Wing in Great Falls, Mont. Sept. 13, 2016. (U.S. Air National Guard photo by Senior Master Sgt. Eric Peterson)

Military Personnel Section Customer Support Technician Senior Airman Brittany Basinger provides customer service to Senior Master Sgt. Theodore Clark during the regularly scheduled drill at the 120th Airlift Wing in Great Falls, Mont. Sept. 13, 2016. (U.S. Air National Guard photo by Senior Master Sgt. Eric Peterson)

GREAT FALLS, Mont. -- The military personnel section superintendent of the 120th Force Support Squadron would like 120th Airlift Wing members to know that improved services are now available from her office thanks to the recent addition of personnel and updated processes.

Master Sgt. Denise Ross said individuals seeking assistance during drill periods should receive faster responses to their requests for services now that her office is fully staffed.

"We have a couple more customer support technicians that we brought on board," Ross said. "We have the people to be able to support everybody that's on the base."

Ross said that Airmen can also find many self-help services available on their section's new SharePoint site, including life insurance, Tricare and retirement information.

"A lot of people stop by and ask us questions," Ross said. "Now, they can go out to the SharePoint and they can find all of their documents, they can find links to benefits, it's all out there."

Ross said Airmen can access their site from the SharePoint home page on work computers by selecting "Mission Support Group," then "Force Support," then "Manpower and Personnel Flight."

A new program instituted by the office is focused on training all personnelists throughout the Montana Air National Guard on MPS procedures such as making identification cards and processing reenlistments and extensions. Ross said these Airmen will be able to take this new knowledge back to use with their squadrons.

"In the last month we've had five new personnelists come back from technical training school and it was a perfect opportunity to try this new way of doing things," Ross said. "They're learning the information they need to do their upgrade training, but they're also helping us out in the process, too."

The MPS is closed on non-scheduled flying days. Regular customer support hours Monday through Friday are 8:30 a.m. to 4 p.m.  During the regularly scheduled drills the section is open Saturdays 8:30 a.m. to 3:30 p.m. and Sundays 7 a.m. to 11:30 a.m.
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